Frequently Asked Questions
You have questions – we have the answers. Whether it's about ordering, shipping, returns, or care of your Fusion Shoes – here you will find everything you need to know. Clear, concise, and to the point.
Shipping & Returns
You want to know how fast your order will arrive, how you can return items, or if the shipping is free? Here you will find all the answers to the most frequently asked questions – transparent, straightforward, and at a glance.
How long does the delivery of my order take?
We process your order within one business day. Delivery within Germany usually takes 1–3 business days. Delivery to the countries Netherlands, Austria, Belgium, Luxembourg, France, Spain, Italy, Croatia usually takes 3-5 business days. You will receive a tracking number as soon as your package is on its way.
Which shipping service provider is used for delivery?
We ship with DHL – fast, reliable, and climate-neutral. Delivery is made directly to your home or to a pack station of your choice.
Can I return my order?
Yes, of course. You can easily return the items within 30 days of receipt. Please use the return form included with your delivery.
How do I get my money back?
As soon as your return has been received and inspected by us, we will refund the purchase amount to you within 7 working days to the originally chosen payment method.
What does the shipping cost?
Within Germany, shipping is completely free for you – with no minimum order value. Shipping to the countries Netherlands, Austria, Belgium, Luxembourg, France, Spain, Italy, Croatia costs a flat rate of 9.99€. Just order and relax – we take care of the rest.
Orders
Whether ordering process, processing time or status – here you will find all important information about your order at Fusion Shoes. Quickly explained and available at any time.
How do I place my order?
It's that simple! Select your desired products, add them to the shopping cart, and then proceed to checkout. There you enter your delivery address and choose your payment method. Your order has now been received by us.
Can I change my order after it has been placed?
Unfortunately, we can no longer change orders after confirmation. If you want to change something in your order, please contact our customer service as soon as possible, and we will see what we can do for you.
How can I track my order?
As soon as your order has been shipped, you will receive a tracking number by email. This allows you to track the status of your delivery at any time.
What happens if an item in my order is not available?
If an item is not in stock, we will inform you immediately. We then offer you the option to partially or fully cancel your order or to deliver the item at a later date.
How can I cancel my order?
If you want to cancel your order, please contact our customer service as soon as possible. Once the order has left our warehouse, cancellation is unfortunately no longer possible.
Products
Do you want to learn more about our materials, fits, or care instructions? Here you will find all the answers to frequently asked questions about our products – so you know exactly what to expect.
What sizes does Fusion Shoes carry?
Our models are usually available in sizes 36 to 48. Please note the size information on the product page – there you will find, if applicable, information about the fit and possible size recommendations.
Do your shoes run rather large or small?
That varies depending on the model. Under each product, you will find a note about the fit. If a model runs a bit smaller or larger, we will point that out to you directly there.
What materials are your shoes made of?
We primarily use high-quality natural materials such as cork. For each product, you will find detailed information about the materials used.
How do I best care for my Fusion Shoes?
If your shoes are dirty, you can simply wash them in the gentle cycle of your washing machine.
To keep your insole fresh and effective for a long time, just take it out in the evening after wearing – this way it can optimally release the stored heat and moisture overnight.
Life Hack: By the way, this works with all shoes!